Privacy Policy - Off The Wall Padel (UK & Australia)
1. Introduction
This is the privacy notice of Off The Wall Padel. In this document, “we”, “our”, or “us” refer to Off The Wall Padel and its associated entities.
This privacy notice explains how we collect, use, store, share, and protect personal information that you provide to us or that we collect about you. It applies to information that can identify you (“personal data” / “personal information”) and information that does not identify you.
We are committed to protecting your privacy and handling your personal information with transparency, care, and respect.
2. Data Controller and Company Registration
Off The Wall Padel acts as the Data Controller (UK) and APP Entity (Australia) for the purposes of applicable data protection laws.
United Kingdom Operations
For activities carried out in the United Kingdom, personal data is processed in accordance with: - The UK General Data Protection Regulation (UK GDPR) - The Data Protection Act 2018
Data Controller:
Off The Wall Padel Ltd
Registered in England and Wales
Company Registration Number: 15451422
Registered Office: Off The Wall Padel, Broadstairs and St Peters LTC, Callis Court Road, St Peters, Kent, CT10 3AE
Australia Operations
For activities carried out in Australia, personal information is processed in accordance with: - The Privacy Act 1988 (Cth) - The Australian Privacy Principles (APPs)
APP Entity:
Off The Wall Padel Pty Ltd
Registered in Australia
Australian Company Number (ACN): 64 676 399 198
Registered Office: Off The Wall Padel, Broadmeadow Tennis Centre, Cnr Lambton Road and Curley Road, District Park Tennis, Broadmeadow, NSW, 2292
Joint and International Operations
Off The Wall Padel operates separate data processing activities within each jurisdiction.
We do not transfer personal data between the United Kingdom and Australia. Personal information collected in each jurisdiction is stored and processed locally, in accordance with applicable local data protection laws.
Where Off The Wall Padel works with venue partners or service providers, this is done on a jurisdiction‑by‑jurisdiction basis and does not involve cross‑border transfers of personal information.
3. Your Rights
United Kingdom
Under UK GDPR, you have the right to: - Be informed about how your personal data is used - Access personal data we hold about you - Request correction of inaccurate or incomplete data - Request erasure of your personal data (where applicable) - Restrict or object to processing - Request data portability - Lodge a complaint with the Information Commissioner’s Office (ICO)
Australia
Under the Australian Privacy Principles, you have the right to: - Request access to personal information we hold about you - Request correction of inaccurate or outdated information - Make a complaint about how we handle your personal information
We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law.
4. Information We Collect
We may collect, use, store, and transfer different kinds of personal information, including:
Identity Data
First name, last name, title, date of birth, and other identifiers you provide.
Contact Data
Billing address, delivery address, email address, telephone numbers, and communication preferences.
Financial Data
Bank account details and payment card details (processed securely via third‑party payment providers).
Transaction Data
Details of payments made to and from you and information about products or services you have purchased.
Technical Data
IP address, browser type and version, time zone setting, operating system, platform, and other technology used to access our services.
Profile Data
Usernames, passwords, booking history, preferences, feedback, and survey responses.
Marketing Data
Your preferences in receiving marketing communications and your interaction with our content.
5. Aggregated and Anonymous Data
We may use aggregated or anonymised data for analysis, reporting, and service improvement. This data does not identify you and is not considered personal information in law.
If aggregated data is combined with personal information in a way that identifies you, it will be treated as personal information in accordance with this notice.
6. Special Category / Sensitive Information
Sensitive personal information includes data relating to health, disability, race or ethnicity, religious or philosophical beliefs, sexual orientation, or other protected characteristics.
We only collect sensitive personal information where: - You have given explicit consent, or - It is necessary for safeguarding, inclusion, or participation purposes, or - We are required to do so by law
7. How We Use Your Information
We use your personal information to: - Deliver coaching, court bookings, events, and programmes - Manage memberships, payments, and customer accounts - Communicate with you about services, updates, and opportunities - Improve our facilities, services, and user experience - Meet legal, safeguarding, and regulatory obligations
8. Sharing Your Information
We do not sell your personal information.
Booking and Payment Platforms
All padel‑related court bookings, coaching services, and related payments are managed through Playtomic, which acts as an independent data processor.
Playtomic processes personal information in accordance with its own privacy policy and applicable data protection laws. We only receive the information necessary to administer bookings, deliver services, manage customer relationships, and meet legal or safeguarding obligations.
Other Sharing
We may share personal information with: - Coaches and delivery partners involved in providing booked services - Venue partners where required for operational or safety purposes - Professional advisers or regulators where legally required
All third parties are required to respect the security of your personal information and to process it lawfully.
9. International Data Transfers
We do not transfer personal information outside the jurisdiction in which it is collected.
Personal data relating to UK operations is processed and stored in accordance with UK data protection law. Personal information relating to Australian operations is processed and stored in accordance with Australian privacy law.
Accordingly, no routine cross‑border transfers of personal information take place.
10. Data Security
We use appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, safeguarding, or reporting requirements.
12. Contact Us
If you have questions about this privacy notice or how we handle your personal information, please contact us:
Email: gavid@offthewallpadel.com
Post: See registered offices above
13. Changes to This Privacy Notice
We may update this privacy notice from time to time. The latest version will always be available through our official channels.